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CITY OF VERO BEACH BUILDINGS ARE PRESENTLY CLOSED TO PUBLIC ACCESS. 

CITY BUSINESS IS STILL BEING CONDUCTED ONLINE OR BY PHONE.

ANYONE NEEDING TO DROP OFF DEVELOPMENT PERMITS OR APPLICATIONS, PLEASE PLACE THEM IN THE YELLOW BASKET.  IF YOU HAVE QUESTIONS FOR THE PLANNING DEPARTMENT PLEASE CALL 772-978-4550 OR THE ENGINEERING DEPARTMENT PLEASE CALL 772-978-4870.  THESE ITEMS WILL BE PICKED UP AT THE END OF EACH WORKING DAY.

THE PLANNING DEPARTMENT IS NOT ISSUING CODE COMPLIANCE PERMITS AT THE COUNTER AT THIS TIME.  PLEASE EXPECT 48 HOURS FOR REVIEW AND ISSUANCE OF CODE COMPLIANCE PERMITS DROPPED OFF IN THE BASKET.  FOR QUICKER TURN-AROUND OF CODE COMPLIANCE PERMITS, YOU MAY PDF THE APPLICATION AND EMAIL IT TO PLANNING@COVB.ORG.  ANY QUESTIONS PLEASE CALL THE PLANNING DEPARTMENT AT 772-978-4550.

ANYONE WISHING TO FIND OUT INFORMATION ON CRESTLAWN CEMETERY PLEASE REFER TO DOCUMENTS ON THE TABLE THAT CONTAIN THE LOTS THAT ARE AVAILABLE AT THE CEMETERY AND THE PRICING.  CHECKS FOR CEMETERY PROPERTY CAN BE DROPPED OFF AND PLACED IN THE YELLOW BIN.  ANYONE NEEDING ADDITIONAL INFORMATION CONCERNING CRESTLAWN CEMETERY PLEASE CALL: 772-978-4703.

ALL OTHER QUESTIONS CAN BE DIRECTED TO THE OPERATOR OR CITY CLERK’S OFFICE AT 772-978-4700.

THE CITY WILL CONTINUE TO MONITOR THE CHANGING CONDITIONS AND WILL MAKE ADJUSTMENTS AS NEEDED GOING FORWARD.  THANK YOU FOR YOUR COOPERATION.

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• This is an important message from ALERT Indian River

Indian River County health officials have confirmed the first case of COVID-19 for Indian River County. Please protect yourself by observing the attached recommendations issued by the Florida Department of Health. If you have questions, the Indian River County Emergency Information Center is open from 8:00 a.m. - 5:00 p.m. daily. Call 772-226-4000. Or you can call the Florida Department of Health COVID-19 call center which is open 24/7. Call (866) 779-6121. Text messages will originate from 772-567-2129. Place this number in your phone’s address book as IRCEOC to avoid it being labeled as potential spam.

• Utility Customer Service - COVID-19 Notice

The City of Vero Beach Utility Customer Service department has changed its procedures to continue to provide necessary services while also ensuring the safety of the public. Effective at 12:00pm on Friday, March 20, 2020, the Customer Service Lobby will be closed until further notice.
We will continue to accept utility payments through the drive through window, drop box, mail, online, or by phone.
While the Customer Service department’s physical offices will be closed to the public, our Customer Service employees will continue to be available via phone at 772-978-5100 and email at custsvc@covb.org and will work to ensure that all residents are able to conduct their business and obtain the information they need without person-to-person contact at the Utility Office.  Please be aware that:

• Cash payments may only be received through the Drive Through window and should not be placed in the drop box.
• Payments may be made by phone at 772-978-5100 press Option 3. 
• Customers can create an account with our new online service to view and access account information and schedule payments by clicking here:

On-Line Account Log In

Applications for new service can be printed online or submitted by phone at 772-978-5100. Documents that may be required for new service can be e-mailed to custsvc@covb.org or placed in the drop box.

Customer Service Representatives will be in communication with field service workers and meter readers to assist all customer needs.

Utility department billing staff will continue to process regular billing.

If you find yourself in need of assistance, please don’t hesitate to call our Customer Service line at 772-978-5100.

• Out of an abundance of caution and to ensure the health and safety of our community, all City of Vero Beach Recreation Department group events, activities and classes including water aerobics, exercise classes, bridge, round robins, tennis clinics, dances, gymnastics and performing arts, registrations and Spring Break Cheer Camp are cancelled.
• The fountains at Royal Palm Pointe will not run until further notice.
• Recreation facilities including Leisure Square, Riverside Racquet Complex and the Vero Beach Community Center are closed until further notice.
• City parks will remain open until further notice.
• ALL County and City beaches are CLOSED until further notice.
• Due to the situation from the COVID-19 virus all City of Vero Beach Commissions/Boards have been cancelled through April 2^nd.  If a matter comes up and there is a need for a Special Call meeting one will be called. 
• We are encouraging the public to conduct business with the City through on-line services, telephone, and drop box for payments. City Utility customers can call Customer Service at 772-978-5100 to handle all of their utility inquiries or use the City’s on-line billing and payment services. You can reach our online service by clicking the following link https://customerservice.covb.org/css/public/login/form?

  We continue to monitor the changing conditions and will make adjustments as needed going forward.
  
  

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