Customer Service - Water and Sewer
If you have any questions about your City of Vero Beach Utility accounts, please contact Customer Service at (772) 978-5100.
Pay Online – For online payment and billing options CLICK HERE
Pay in Person - at the Customer Service Department located at 1036 20th Street, Vero Beach, FL 32960 during business hours. We accept cash, check or money orders.
Pay by telephone using a credit/debit card – Call 772-978-5100 and press Option 3.
Pay by Mail – Mail your payment with coupon to:
City of Vero Beach
P.O. Box 1180
Vero Beach, FL 32961
Please be advised that the City of Vero Beach Customer Service Department never contacts utility customers to solicit payments by phone. If you have any questions or concerns regarding phone contact from people claiming to be City of Vero Beach Customer Service representatives please call us at 772-978-5100.
The mission of the Customer Service Division is to provide courteous and efficient service to all utility customers and ensure that utility billings are rendered correctly and collections are made in a timely manner. To provide statistical data to other city departments and outside agencies as required. To promote efficient use of water and other natural resources as mandated by the State of Florida and the St. John’s Water Management District.
Florida Public Records
Florida has a very broad Public Records Law. Most written communications to or from State and Local Officials and agencies regarding State or Local businesses are public records available to the public and media upon request. Your email communications, including your email address, may therefore be subject to public disclosure.
Customer Service Department - (772) 978-5100