Customer Service (Utilities)

Florida has a very broad Public Records Law. Most written communications to or from State and Local Officials and agencies regarding State or Local businesses are public records available to the public and media upon request. Your email communications, including your email address, may therefore be subject to public disclosure.

Mission Statement

The mission of the Customer Service Division is to provide courteous and efficient service to all utility customers and ensure that utility billings are rendered correctly and collections are made in a timely manner. To provide statistical data to other city departments and outside agencies as required. To promote efficient use of electrical energy, water and other natural resources as mandated by the State of Florida and the St. John's Water Management District.