City of Vero Beach

"Where the Tropics Begin"

Customer Service Department

Physical Address
1036 20th Street
Vero Beach, FL 32960

Mailing Address
P. O. Box 1389
Vero Beach, FL 32961-1389

Phone:  772-978-5100
Fax:       772-978-5125
E-Mail:  custsvc@covb.org

Florida has a very broad Public Records Law. Most written communications to or from State and Local Officials and agencies regarding State or Local businesses are public records available to the public and media upon request. Your e-mail communications, including your e-mail address, may therefore be subject to public disclosure.

Office Hours
Monday through Friday, 8:30 a.m. - 5:00 p.m.

Utility Rates
Contact the Customer Service Department at (772) 978-5100


The mission of the Customer Service Division is to provide courteous and efficient service to all utility customers and ensure that utility billings are rendered correctly and collections are made in a timely manner.  To provide statistical data to other city departments and outside agencies as required.  To promote efficient use of electrical energy, water and other natural resources as mandated by the State of Florida and the St. John's Water Management District.